CANCELLATION & RETURN

YATI Shop Online ensures the products you ordered will reach to you very conveniently.

All the products sold through YATI Shop Online can be Ship from Yati Online Website only. Home delivery will be chargeable. The delivery charge is not included in product price so it may vary based on the distance and weight of products. For free delivery, you can check the latest offer publish on YATI website. There is very low risk of product damage or any operational issue. However, if there is any defect or damage in the product please contact us so that we can take the necessary actions for you to enjoy using our products and services without any hassle. We will be happy to resolve your issues. You can also refer to the Product Warranty for further details.

Order Cancellation:

1.No refund only Replacement is Available on Orders.

2.Refund of order is allowed only when the Stock is not available or company is Failed to deliver the product at your location.

3.On request Cancellation of prepaid orders, charges are applicable*
(Note: Charges may vary according to your payment method. i.e. Credit Card, Debit Card, UPI, Net banking, Cardless EMI Etc.)

4. You need to send us the cancellation request by emailing sssagar.yati@gmail.com, or by contacting us on our Sales Support No. 7290021902, mentioning your order details is mandatory.

5. In case of prepaid orders with online payment (credit card/debit card / Wallet/bank transfers), the refund will be done on your Bank Account.

6. In most of the cases, the refund takes 5-7 working days to reflect in your account, after we process your refund request.

7. In case the payment mode is Cheque or bank transfer (NEFT / IMPS / RTGS) you will have to send us an image of a cancelled Cheque of the account in which you would wish to receive your refund amount.

8.In case the cancelled Cheque is not available, please send us the following details via e-mail on sssagar.yati@gmail.com

Yati Infotech Solution Pvt Ltd reserves the right to cancel the order under below-mentioned circumstances:

Product Return:If for any reason, you want to return the product, you are free to return it at the time of delivery. However, in such return cases, the cancellation rules will be applicable. The return request would need to be sent through the e-mail from your registered e-mail ID, at sssagar.yati@gmail.com, or by contacting us on our Sales Support No. +91 7290021902, mentioning order details being mandatory. Retrun of Material decision is totally depend on Yati Infotech Solution Pvt Management. Yati Request to Clients do order of battery properly after confirmation of size, MAH and voltage.

If return is accepted by Yati then they provide your payment within 7 days.

Your amount will be refunded back to you within 7 working days depending on the mode of payment and banks involved.

However, we will have to ensure that the product has not been used by you in any way before you asked for the return. After the product delivery, no return request will be entertained.

Please ensure that you check the product thoroughly at the time of delivery. You are expected not to accept the products with any physical damage, defect. You have the option of either to refuse or to accept delivery after putting the suitable remarks on the POD (proof of delivery) document. In case there is no such remark about any kind of damage or defect or missing item, YATI would be at liberty to not to replace or refund the order.

Product Replacement: Due to the nature of our products, we discourage the returns post satisfactory product delivery. However, if there is any issue in the product we will be happy to assist you with the right solution like a replacement or the service as the case may be.

We will replace your products till 7 days from the day of delivery at your place. The replacement would be considered in the following circumstances:

• Product delivered was different from what you ordered (different model, size, make, specifications, etc.). All the parts of the product should be intact and in a functional state.
• The product delivered was damaged or defective or used.
• Some parts/accessories of the products were missing.

In all the above cases of product replacement, you will be provided with a fresh product. Refunds will be provided only if we are not able to provide you with a replacement product.

Replacement or refund will not be issued under the following conditions:
• The request is made beyond the above specified time frame.
• Missing original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery
• You have used the products or product is damaged in some way after the delivery.
• Product is not in the same condition as you received it. If any product we get in water damage issue we cant provide any replacement of those products. And warranty of battery or product also not consider in that case.
• Any accessory or consumable item which has been used or installed.
• Serial Numbers of the Products are tampered with or missing.

Beyond this time frame, the Products would be repaired as per the Service and Warranty Policy.

Return Process

1. Write a mail at sssagar.yati@gmail.com or by contacting us on our Sales Support Phone No 7290021902, mentioning the following details:

• Order No
• SKU / Product you want to return
• Clear images of the product and packaging highlighting the issue
• Invoice Copy
• Copy of cancelled Cheque (if payment was done in COD / Cheque/bank transfer). If cancelled Cheque is not available to share account holder’s name, account number, bank name and IFSC Code of the branch

2. Reverse Pickup / Self – ship: Once your return request is accepted, you will be requested to repack the product with original packing and invoice. In case a reverse pickup facility is not available at your location, please ship the package to our pre-informed location by courier service. The courier charges would be reimbursed.

3.Product Inspection: Once the return parcel reaches our location, we will do a thorough inspection and will initiate replacement/refund only after we are satisfied with the genuineness of the return request and condition of the product. In case we find that the above guidelines are not met, we will return the product to you without replacement/refund.

4.Replacement / Refund: The replacement product will be shipped to you within 7 working days. If the replacement can’t be provided we will refund the entire amount.